Technical Support

At DanZ Home, we take take Technical Support seriously. We understand your spa will be an expensive purchase and we want to ensure you are aware of the action we will take if something goes wrong with your spa.

We offer a comprehensive parts and labour warranty with our Hot Tubs. If you have a problem with your spa we'll usually get an engineer out to you within a few days to resolve any issues. We may also attempt to guide your through any issues over the phone. To see our warranty terms and conditions in full, click here.

Preventing Problems

Basic maintenance of your spa can minimise any potential problems with your Hot Tub. We've listed 3 basic steps below that we'd like yo to follow:

1. Testing - Regular testing of your hot tub is crucial for ensuring the long life of your new product. We recommend you use test strips on a weekly basis to monitor the chemical levels of the water in your spa. Click here to see our testing equipment.


2. Chemicals - Chemicals treat the water in your spa. Untreated water is both bad for your spa, and for your body. See our range of chemicals here.


3. Replacing Your Filter - When its time to replace your filter, do not delay purchasing a new one. A bad filter will allow particles to roam in the water that will eventually block up pipes and cause damage to the spa's equipment.

Having Problems?

If your having problems with your spa, please contact us using the enquiry form in the contact us section and we'll get one of our representatives to give you a call to discuss the problem.

Atlantic Spa Guide - We would also recommend that you take a look at the FAQ/Troubleshooting section in the manual of the Atlantic Spa.